Effective Date: January 28, 2026
Updated Date: June 29, 2026
AOS Interior Environments (“AOS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. The Services are as follows:
This Privacy Policy applies to all information collected about you when you interact with our Services.
This Privacy Policy does not apply to information collected by third-party sites or content or applications that may link to or be accessible from or on our site.
1. Information We Collect
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. We may collect the following categories of Personal Information:
We obtain the above categories of information from the following sources:
2. How We Use Your Information
We use personal information for the following purposes or as described when collected:
We do not collect any categories of personal information beyond the categories of personal information outlined above, and not for the purposes other than outlined above. If we collect or use your personal information for any purposes beyond the ones outlined in this notice, additional consent needs to be obtained prior to use. Data that is in an aggregated or deidentified form is not personal data. We may share deidentified data.
Based on the information you provide us, we may contact you directly, either via text message or phone call as part of our business interactions with you. We do not use text messages for any marketing or advertising purposes.
We process your information only where we have a legal basis to do so, such as consent, contractual necessity, legal obligations, or legitimate business interests.
Text Messaging (SMS)
Based on the information you provide to us, we may contact you directly by text message or phone call as part of our ongoing business interactions with you. Our text messaging program supports conversational messaging only, including conversations between AOS and you (external) and operational coordination between AOS employees (internal). Any messages we send to you relate only to matters such as your account, projects, inquiries, and service coordination. We do not use text messages for any marketing or advertising purposes.
By providing your mobile number in the course of our business relationship, you consent to receive these business-related text messages from AOS at the number you provided. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies based on your interactions with us. Message and data rates may apply; please contact your wireless carrier for details about your text messaging plan and any applicable charges.
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us, or by contacting us at [email protected] or 504.561.8400. After opting out, you will no longer receive business text messages from us. For help, reply HELP to any message, or contact us using the same email address or phone number.
We do not sell, rent, or share your mobile phone number or your text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Your mobile information may be shared only with our messaging service provider solely for the purpose of delivering messages on our behalf.
3. How We Share Information
We do not sell your personal information. We do not knowingly share the Personal Information of consumers under age 16. We may share data in limited circumstances to the following parties:
All service providers are contractually bound to protect your data and use it only for the purposes we specify. We have disclosed the following categories of data for a business purpose in the past 12 months:
4. Your Rights
Depending on the applicable law where you reside, you may be able to assert certain rights related to your Personal Information. If any of the rights listed below are not granted to you under the law for your jurisdiction, we have absolute discretion in whether to provide you with those rights.
Accessing Your Information and Your Choices. You have the right to access, rectify, erase, block and oppose any processing of your Personal Information that we may have at any time. You may at any time withdraw your consent to the processing of your Personal Information. This withdrawal will not have retroactive effects but may prevent us from providing the Services. The above is without prejudice to applicable law enabling conservation of your data for the purpose of defending our responsibility and complying with mandatory legal obligations
To exercise your rights, please contact us at [email protected].
Depending on your jurisdiction, your ability to submit multiple requests within the same 12-month period may be limited. The verifiable request must (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data only, and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. You may designate an authorized agent to make a request on your behalf subject to proof of identity and authorization. We may request that your authorized agent have written permission from you to make requests on your behalf and may need to verify your authorized agent’s identity. We will only use personal data provided in a verifiable request to verify the requestor’s identity or authority to make the request.
We will confirm receipt of your request within ten (10) business days . We endeavor to substantively respond to a verifiable request without undue delay, within forty-five (45) days of its receipt. If we require more time , we will inform you of the reason and extension period in writing. Such extension will only occur when reasonably necessary, taking into consideration the complexity and number of the consumer’s requests. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. In some jurisdictions, applicable law may give you the right to appeal an action regarding a privacy request. Any appeals may be made by contacting us in the manner provided below. No later than sixty (60) days following the receipt of an appeal, we shall inform you, in writing, of any action taken or not taken in response to the appeal, including written reasons for this decision. If your appeal is denied, we shall provide you with an online mechanism to contact the authorities within your state if applicable.
5. Data Retention
Except as otherwise permitted or required by applicable law or regulation, we retain personal information in the categories set forth above only for as long as we have a legitimate business need to provide our services to you.
6. Security
We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We will comply with laws applicable to us in respect of any data breach. If we are required to provide notice to you of a data security breach, the notice will be provided in electronic form.
7. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver relevant content.
8. International Data Transfers
Personally Identifiable Information collected through or on the Site may be stored and processed in the United States or any other country in which Company or its affiliates, subsidiaries, or agents maintain facilities, and by using the Site you consent to any such transfer of information outside of your country. Users from outside the United States should not use or access the Site or disclose any information, including Personal Information, through the Site. Individuals outside the United States who disclose any data, including Personal Information, through our Site hereby acknowledge and consent to such data being stored in the United States or any other country, and transferred outside your country. We only collect and transfer your Personal Information when we meet at least one of the following lawful bases: with your consent, to comply with a legal obligation to which we are subject, or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms. We ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place for international transfers.
9. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. We do not knowingly collect Personal Information of children under age 16 without prior approval of a parent or guardian. If you believe we have inadvertently collected such information without verification of parental or guardian consent, please contact us so we may delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technology, or law. We will post the updated version with the “Effective Date” noted above. We may email or otherwise communicate reminders about this Privacy Policy, but you should check our Services periodically to see the current version and any changes we have made to it.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
AOS Interior Environments
400 Poydras Street
Suite 1700
New Orleans, LA 70130
504.561.8400